Re- Opening Considerations
Hours of Service
Consider new hours of service when you re-open. You may need to adjust for issues such as added cleaning time, staggered staff, high risk clients, early hours etc.
To assist with social distancing you may want to consider creating a ‘virtual lobby’ where clients check in from their cars via text and then wait until you text them that they may come into the office.
Develop a pre-screening questionnaire asking about COVID symptoms when confirming next day appointments. Ask them to please come solo. Also think about whether you will be taking clients’ forehead temperature upon arrival.
Relaxing Cancellation Policies
You may want to go ahead and relax your client cancellation policies for the time being. We want clients who feel ill or even just anxious to stay home.
Communication to Clients
Make sure you are communicating all of these steps to your clients through phone scripts, emails, and text messages. They want to know you are on top of these issues and providing a safe and sanitary environment.
Useful Documents you might want to use
Cheena-Michellene Windleburn’s documents for Operation at Level 2:
More documents for use:
PPE List of suppliers for whatever you might require:
Worksafe for your Health & Safety folders:
Sign or ‘form to fill out’ for contact tracing:
Example of Protocols for clinic:
Traffic Light Protocols